If your Alexa device is not responding, this might be due to a poor internet connection. Check the cable connection of all your smart home devices. Other reasons include physical interference, wrong Wi-Fi password, or too much distance between the Echo device and the router.
How do you restart Alexa?
- Unplug your device or the power adapter from the power outlet. Then plug it back in.
- For devices with removable batteries, remove and reinsert the batteries to restart the device.
Why is Alexa blue but not responding?
If the DND mode turns on by accident, it will trigger the Blue Ring of Death. When in this mode, Alexa won‘t respond to voice commands. … If you cannot press this button, make sure you uncheck the “No Interruptions” tab in your Alexa app setting and press the voice command to confirm.
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First-generation Amazon Echo (and Dot): Locate the reset button on the bottom of the Echo speaker. Then use the end of a paper clip to press and hold the button for 5 seconds. The light ring on the device will turn orange and spin, signifying that it properly reset.
How do I get my Echo back online?
Restart the modem and reboot the router to get the Wi-Fi back up and running. If you fix a Wi-Fi issue, turn the Echo off and then back on again. The device should reconnect to the Wi-Fi network and reappear in the Alexa app as online. Make sure your smartphone and Echo are on the same Wi-Fi network.
How do I unmute Alexa?
To unmute your microphone and thereby Alexa, push and hold the microphone button on your device for at least 2 seconds. Your device will send an indication indicating that the microphone has been unmuted.
How do you get Alexa to work?
- In the Alexa app, tap the Alexa icon. You’ll see some text telling you that you need to give the app permission to use the microphone.
- Tap Allow.
- Tap OK (iOS) or Allow (Android).
Does Alexa reset when unplugged?
Unplugging Alexa will not reset any of your settings because all the information and data is stored on a cloud server, so as soon as it’s found the WiFi connection Alexa will be up and running again.
How do you restart Echo?
Restart your device first to see if it resolves the problem. Just unplug the power adapter from the device or the outlet and then plug it back in. Press and hold the Mute and Volume Down buttons until you see the Amazon logo (about 15 seconds). When prompted, follow the on-screen instructions to set up your device.
Can you tell Alexa to restart?
Restart song: Alexa, restart.
Why is my Alexa not connecting to the Internet?
Restart the Alexa-enabled device. Power off or unplug the Echo or Alexa-enabled device, turn it back on, then connect to Wi-Fi again. … If the hardware is working properly, find another device on your Wi-Fi network, disconnect it, then reconnect it using the same password you use to connect Alexa.
Why did Alexa go offline?
The most likely cause of Alexa devices going offline is that the Alexa app on your smartphone is out of date. Check to see if the app needs any updates. Many times if there is a new update available, it will solve the connection problem.
What causes devices to go offline?
If your devices are continually falling offline, the problem is almost always related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, however, this can be caused by settings in your router.
How do I know if Alexa is muted?
Whenever you want Amazons smart Assistant “Alexa” to stop listening, you simply press the mute-button on any Echo device to switch off the microphone. A red light indicates that the device is muted and Alexa no longer listens in on conversations.
But if you want the device to go completely radio silent and respond to absolutely nothing, even by accident, there’s a mute button on the top of the can. Press it and a red ring will highlight and Alexa will stay mute until you press the button again.
Does Alexa work without a phone?
The vast majority of smartphones will be compatible with Alexa. … The amazon echo device can be used without a smartphone but requires either an android phone that is on lollipop software or iPhone iOS 11 or above.
Does Alexa shut off automatically?
The auto off only happens after a period of inactivity when there is no audio streaming to the speaker and you can set the interval via the app – anywhere from 5 minutes to 3 hours. You can also disable auto off by setting it to Never.
Can Alexa listen to you?
Yes, Amazon Alexa is always listening to you, but it’s not quite as creepy as it sounds. While Alexa can hear everything you say, it’s only passively listening, waiting for its wake word. The wake word, which could be Alexa, Echo, or Computer, activates Alexa so that it can respond instantly to your requests.
How do I reconnect my Alexa to Wi-Fi?
- On the bottom bar tap More and tap Settings.
- Tap Device Settings.
- Select your device and tap Change next to the Wi-Fi network.
- Your Echo device will now go through setup.
- Select the Wi-Fi network in the Alexa app.
- Log in to your Wi-Fi.
- Tap Connect.
How do I fix my Internet connection offline?
- Call your Internet Service Provider (ISP). The first step is to rule out any area-wide problems with your ISP. …
- Reboot your network bridge. Find your cable/DSL modem or T-1 router and power it down. …
- Ping your router. Try to ping your router’s IP address.
How do I turn off offline mode?
- In Chrome browser, open the Docs, Sheets, or Slides homescreen.
- On the left, click the Menu icon .
- Choose Settings.
- Click Turn on. To disable offline access, click Turn off.
What does it mean when a device is offline?
In general terms, offline means that the device and its user are disconnected from the global internet. … Some devices, however, are also equipped with an “offline mode,” where users can get some functionality without a web-connected status.
How do you restart Alexa app?
Method one: Reset through the Alexa app
The Alexa app is available for both iOS and Android, and the reset process is the same. First, open the app and press the Devices button – it’s at the bottom right of the main screen. Select Echo & Alexa at the top left, and then tap on the Echo or Alexa device you want to reset.